01
Getting started
New to Bimba? Begin with the app, account requirements and the complete ride flow.
Bimba Help Center · Santa Teresa
Help for every part of your ride.
Find clear answers about the Bimba app, your account, payments, e-bikes, e-scooters, parking and safety, before, during or after a trip.
Popular help topics
Start with what you need now.
01
Start a ride
Find a vehicle, scan its QR code and complete the pre-ride check.
Open guide ↗02End a ride
Use an approved parking location and wait for confirmation in the app.
Open guide ↗03View pricing & passes
Compare PAYG, ride passes, included minutes and key billing terms.
Open guide ↗04Report a vehicle issue
Stop safely and send the vehicle number, location and problem.
Open guide ↗05Fix an account problem
Get help with registration, verification and account access.
Open guide ↗06Contact Bimba
Reach the local support team for an issue that needs personal help.
Open guide ↗Browse all support
One help center.
Four clear paths.
Choose the category closest to your question. Each guide gives a direct answer first, followed by the steps and information worth sharing with support.
02
Account & payment
Understand live pricing, ride receipts, billing questions and account controls.
03
Trouble with a ride
For an active ride problem, move out of traffic before checking your phone or contacting support.
04
Safety, parking & incidents
Review the guidance that helps protect you, other road users and shared public space.
Live information belongs in the app
Check before you unlock. Confirm before you walk away.
Vehicle availability, ride pricing, active operating areas and approved parking can change. The Bimba app shows the information attached to your account and current trip, so it remains the source to check before starting or ending a ride.
Help articles explain how the service works and what to do when something goes wrong. If a screen in the app differs from an older article or screenshot, follow the current in-app instruction or contact Bimba support.
Get the Bimba app ↗Bimba support FAQ
Quick answers to common questions.
For an account-specific issue, include the ride or vehicle details support needs, never your password or full payment-card number.
How do I get help with an active Bimba ride?
Stop somewhere safe before using your phone. Check the message and ride status in the Bimba app. If the issue remains, contact support with the vehicle number, your location, ride ID and a short description.
Where can I see current Bimba prices?
The Bimba app shows the current unlock fee, time-based rate, passes and applicable promotions before you confirm a ride. The app is the live pricing source.
What should I do if a Bimba feels unsafe?
Do not continue to test the problem in traffic. Stop safely, move out of the travel path and report the vehicle so the local team can inspect it.
Where can I end a Bimba ride?
Use only a parking location approved for your current trip in the app. Follow the location-specific instruction and wait until the app confirms that the ride has ended.
Is Bimba support an emergency service?
No. For immediate danger or a serious injury, call Costa Rican emergency services first. Contact Bimba afterward when it is safe to report the ride and vehicle details.
Still need a person?
Contact the local Bimba team.
For a ride issue, send the vehicle number, ride ID, exact location and a short description. Add a screenshot or photo only when it is safe and relevant.
For immediate danger or serious injury in Costa Rica, call 9-1-1 first.