Bimba Help Center
Bimba is an app-based e-bike and e-scooter service for short trips along the permitted main-road corridor between north Santa Teresa and south Mal País.
Get the Bimba app ↗
Download the Bimba app, create an account and open the live map between 6:00 a.m. and midnight. The map shows currently available vehicles, the active riding corridor and approved places to finish. Availability changes whenever another rider starts or ends a trip.
Select a vehicle or scan its QR code. Review the current rate in the app, wait for confirmation and complete a quick check of the brakes, tires, wheels, lights, frame and controls. Every rider must be at least 18, and each vehicle is for one person.
Ride only inside the active corridor shown in the app. Side roads toward the beach or mountains are restricted; after leaving the corridor, assistance can reduce and the vehicle can stop. Ride at a pace suited to traffic, visibility, weather and Santa Teresa’s changing road surface.
Choose an approved parking area in the app. Some locations have physical docking hardware and others are approved business parking areas without a dock. Leave the vehicle upright, keep roads, entrances, driveways and pedestrian access clear, tap End Ride and wait until the app confirms completion.
Stop somewhere safe before using your phone. Support is available in English and Spanish from 8:00 a.m. to 8:00 p.m. by WhatsApp or call at +506 6468 4301 and by email at hello@gobimba.com. Call 9-1-1 first for immediate danger or serious injury.
Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
People also ask
Short, practical answers based on Bimba’s service information and cited official sources where applicable.
Download the Bimba app, create an account and open the live map between 6:00 a.m. and midnight. The map shows currently available vehicles, the active riding corridor and approved places to finish. Availability changes whenever another rider starts or ends a trip.
Select a vehicle or scan its QR code. Review the current rate in the app, wait for confirmation and complete a quick check of the brakes, tires, wheels, lights, frame and controls. Every rider must be at least 18, and each vehicle is for one person.
Ride only inside the active corridor shown in the app. Side roads toward the beach or mountains are restricted; after leaving the corridor, assistance can reduce and the vehicle can stop. Ride at a pace suited to traffic, visibility, weather and Santa Teresa’s changing road surface.