Support channels
Support is available from 8:00 a.m. to 8:00 p.m. in English and Spanish. WhatsApp or call +506 6468 4301, or email hello@gobimba.com.
Bimba Help Center
Contact Bimba Support
For ride help, stop safely and contact the local team between 8:00 a.m. and 8:00 p.m.
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About this pageContact Bimba Support
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
For an active ride
Send the QR number and exact location first, followed by a short description and screenshot if relevant. The team can use the QR number to locate the trip and, when appropriate, end it remotely.
Emergencies
Bimba customer support is not an emergency service. Call 9-1-1 first for immediate danger or serious injury, then contact Bimba when urgent needs have been addressed.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
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What should I know about support channels?
Support is available from 8:00 a.m. to 8:00 p.m. in English and Spanish. WhatsApp or call +506 6468 4301, or email hello@gobimba.com.
What should I know about for an active ride?
Send the QR number and exact location first, followed by a short description and screenshot if relevant. The team can use the QR number to locate the trip and, when appropriate, end it remotely.
What should I know about emergencies?
Bimba customer support is not an emergency service. Call 9-1-1 first for immediate danger or serious injury, then contact Bimba when urgent needs have been addressed.