When to request a review
Contact Bimba after a failed unlock, duplicate or unfamiliar charge, vehicle problem at the start, or a technical issue that prevented a correct end to the ride.
Bimba Help Center
Bimba Refund Policy
Refund and credit requests are reviewed individually against the ride record, payment record and current Rider Agreement.
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About this pageBimba Refund Policy
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
What to include
Send the account contact, ride date, QR number, amount, concise explanation and any relevant screenshot. A clear report helps the team locate the correct trip quickly.
What happens next
The operations team checks the available trip data and decides whether a refund, credit or no adjustment is appropriate. Changing your mind or encountering ordinary weather does not automatically qualify a completed ride for a refund.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
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What should I know about when to request a review?
Contact Bimba after a failed unlock, duplicate or unfamiliar charge, vehicle problem at the start, or a technical issue that prevented a correct end to the ride.
What should I know about what to include?
Send the account contact, ride date, QR number, amount, concise explanation and any relevant screenshot. A clear report helps the team locate the correct trip quickly.
What should I know about what happens next?
The operations team checks the available trip data and decides whether a refund, credit or no adjustment is appropriate. Changing your mind or encountering ordinary weather does not automatically qualify a completed ride for a refund.