Identify the charge
A US$20 first-payment authorization is temporary rather than a completed ride charge. Standard rides include a US$1 unlock fee and US$0.50 per minute, including 13% VAT.
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Was I Charged Incorrectly for My Bimba Ride?
Check the receipt, ride duration and end confirmation first. Bimba reviews disputed charges manually using the trip record.
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About this pageWas I Charged Incorrectly for My Bimba Ride?
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
Send the details that locate the trip
Contact support with the ride date, approximate start and end times, QR number, amount and a screenshot of the charge. Never send your complete card number.
How reviews are decided
Bimba checks app status, location, vehicle and payment records. Incorrect charges, failed unlocks and technical end-ride problems are handled case by case rather than through an automatic refund.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
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Short, practical answers based on Bimba’s service information and cited official sources where applicable.
What should I know about identify the charge?
A US$20 first-payment authorization is temporary rather than a completed ride charge. Standard rides include a US$1 unlock fee and US$0.50 per minute, including 13% VAT.
What should I know about send the details that locate the trip?
Contact support with the ride date, approximate start and end times, QR number, amount and a screenshot of the charge. Never send your complete card number.
What should I know about how reviews are decided?
Bimba checks app status, location, vehicle and payment records. Incorrect charges, failed unlocks and technical end-ride problems are handled case by case rather than through an automatic refund.