If you notice damage before riding
Leave the vehicle parked, choose another one and report what you saw. Do not test a questionable brake, throttle, wheel or steering system in traffic.
Bimba Help Center
How to Report a Damaged Bimba
Do not unlock or continue riding a Bimba that looks damaged or behaves abnormally. Report the QR number, exact location and problem so the local team can identify it.
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About this pageHow to Report a Damaged Bimba
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
If the problem appears during a ride
Slow down and stop away from traffic as soon as it is safe. End the ride at an approved location only if the vehicle can be moved there safely. If it cannot, contact support and follow the team’s instructions.
What to include
Send the QR number, a map pin or clear location, a short factual description and whether the vehicle blocks a road, entrance or pedestrian route. Include a photo or app screenshot only when safe.
Do not attempt a repair
Riders and bystanders must not modify, open, reconnect or repair a Bimba. Local operations will inspect the vehicle. Do not restart the ride unless Bimba confirms that it is appropriate.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
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Short, practical answers based on Bimba’s service information and cited official sources where applicable.
What should I know about if you notice damage before riding?
Leave the vehicle parked, choose another one and report what you saw. Do not test a questionable brake, throttle, wheel or steering system in traffic.
What should I know about if the problem appears during a ride?
Slow down and stop away from traffic as soon as it is safe. End the ride at an approved location only if the vehicle can be moved there safely. If it cannot, contact support and follow the team’s instructions.
What should I know about what to include?
Send the QR number, a map pin or clear location, a short factual description and whether the vehicle blocks a road, entrance or pedestrian route. Include a photo or app screenshot only when safe.