Move out of danger
Slow down without abrupt steering, stop away from moving traffic when possible and step off. If stopping where you are would create greater danger, move only as far as needed to reach a safer position.
Bimba Help Center
If Something Feels Wrong With Your Bimba
Stop riding as soon as it is safe if the brakes, steering, tire, wheel, motor, frame or controls feel unusual. A questionable shared vehicle should not be tested in traffic.
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About this pageIf Something Feels Wrong With Your Bimba
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
Do not diagnose or repair it
Do not tighten parts, reconnect wires, reset hardware, modify the vehicle or continue to see whether the problem disappears. A stuck control, unusual vibration, wobble, scraping sound, weak brake or error message is enough reason to stop.
End the ride if the app allows
Use the nearest approved parking area that can be reached safely. If the vehicle cannot be moved safely or the ride cannot end, stay out of traffic and contact support rather than abandoning an active trip.
Send an actionable report
Provide the QR number, map pin or exact location, the time and a simple description of what you felt or saw. Add a photo or screenshot only when it can be taken safely. Bimba will review the vehicle and trip record.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
People also ask
Clear answers,
before you go.
Short, practical answers based on Bimba’s service information and cited official sources where applicable.
What should I know about move out of danger?
Slow down without abrupt steering, stop away from moving traffic when possible and step off. If stopping where you are would create greater danger, move only as far as needed to reach a safer position.
What should I know about do not diagnose or repair it?
Do not tighten parts, reconnect wires, reset hardware, modify the vehicle or continue to see whether the problem disappears. A stuck control, unusual vibration, wobble, scraping sound, weak brake or error message is enough reason to stop.
What should I know about end the ride if the app allows?
Use the nearest approved parking area that can be reached safely. If the vehicle cannot be moved safely or the ride cannot end, stay out of traffic and contact support rather than abandoning an active trip.