Check the parking pin
Compare your position with the approved parking area in the app. GPS accuracy can vary, so move closer to the pin when it is safe and permitted. Another parked Bimba nearby does not prove that your exact position is approved.
Bimba Help Center
Can’t End Your Bimba Ride?
Stop safely, move to an approved parking area shown in the app and retry End Ride only after the vehicle is upright and access is clear.
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About this pageCan’t End Your Bimba Ride?
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
Check the vehicle and connection
Put down the kickstand or place the vehicle correctly in the physical dock when one is present. Keep roads, entrances, driveways and pedestrian access clear. Confirm mobile data is working; if you are on unreliable Wi-Fi, switch to cellular data and retry.
Look for confirmation
Tap End Ride and complete the current on-screen prompts. The rental clock continues until the app confirms that the trip ended. Keep a screenshot of any error and note the time, QR number and exact parking location.
Contact support if it still runs
Do not simply abandon an active vehicle. Contact Bimba from 8:00 a.m. to 8:00 p.m. at +506 6468 4301 or hello@gobimba.com. Support may end a trip remotely after manually reviewing the vehicle, location and app record; remote ending is not automatic.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
People also ask
Clear answers,
before you go.
Short, practical answers based on Bimba’s service information and cited official sources where applicable.
What should I know about check the parking pin?
Compare your position with the approved parking area in the app. GPS accuracy can vary, so move closer to the pin when it is safe and permitted. Another parked Bimba nearby does not prove that your exact position is approved.
What should I know about check the vehicle and connection?
Put down the kickstand or place the vehicle correctly in the physical dock when one is present. Keep roads, entrances, driveways and pedestrian access clear. Confirm mobile data is working; if you are on unreliable Wi-Fi, switch to cellular data and retry.
What should I know about look for confirmation?
Tap End Ride and complete the current on-screen prompts. The rental clock continues until the app confirms that the trip ended. Keep a screenshot of any error and note the time, QR number and exact parking location.